Apple: The Pinnacle of Irresponsibility

I have a defective MacBookPro while I'm here at JavaOne which has proven to be a disaster, and a source of entertainment for others. I was presenting to a room full of people (~1200) at NetBeans Day and two minutes into my presentation my MacBookPro died. A very embarrassing experience. I was running the machine off the battery and the MacBookPro reported to have a fully charged battery, but nonetheless completely died and then spazzed out when I tried to reboot it. The machine was entirely useless for the presentation which made me irate. I discovered afterward that the battery would not hold charge at all and was indeed dead after three weeks of use, the battery most likely rendered ineffective by the massive heat output of the machine. Apple decided to knowingly release machines of inferior quality and that is nothing short of blatant irresponsibility.

How many people have been inconvenienced, embarrassed, irritated and annoyed by failing machines that Apple is producing? I have run into so many people here who have had to return their machine, can't use them on planes, or have had to get their machine fixed shortly after getting their machine. The story gets better too with Apples absolutely retarded stock policy in their stores. I knew there was a problem with my battery so I went to the "Genius" bar at the San Francisco store on Stockton to be served by a sighing "Genius" who was taking a nap while trying to help me, literally. Apparently there was nothing they could do for me because they didn't have any 15" MPB batteries in stock. Great. Then I had the fiasco at NetBeans day but refrained from revisiting the Apple Store to bludgeon my nappy "Genius" with my dead battery. But I should have because the problem, as I learned later could have been completely averted. The next day I visited the land of nap-taking-yes-man-highly -irritating-and-ineffectual "Geniuses" where I found out they weren't actually out of stock of the 15" MBP batteries, they were out of stock of "service department" 15" MBP batteries. So the "geniuses" couldn't figure out how to transfer stock between the two systems to help me and sent me out of the store without a solution when there were a pile of 15" MBP batteries 20" from where I was standing! Unbelievable! Needless to say I think Apple not only has horrid engineering on this round of MBPs, they are also negligent in allowing their marketing department push a date when the machines clearly weren't good enough to ship. They should also change the name from "Genius Bar" to the "Dumbass Bar". What kind of moron would send a customer out of a store without what he needed most when that item was actually in the store. I'm sure Apple likes to keep the costing separate for the consumer vs service aspects of operations but how hard is it to make a transfer between them in order to provide good customer service? Obviously too difficult for a "Genius".

So, in protest I'm definitely going participate in End the Whine Day to show my displeasure with the junk Apple thinks it can ship but I'd like to do more if I can. I'm at JavaOne and if there is anyone presenting a session who will give me a minute at the beginning of their session I'd like to publicly give Apple a piece of my mind. It's not right that Apple can get away with this.